Privacy Policy

1. Who we are

Flowca is the trading brand of FLOWCA LTD, a private limited company registered in England and Wales under company number 17272008.

This Privacy Policy explains how we handle personal information that you provide when using the Flowca website or contacting us about our services.

For privacy enquiries, contact info@flowca.co.uk.

2. Information we may collect

When you contact us through the website or communicate with us about our services, we may collect information such as:

• your name;
• your email address;
• your telephone number, where provided;
• your company or organisation;
• information you choose to include in an enquiry;
• information about the services or work you are interested in;
• correspondence between you and Flowca.

The website may also generate limited technical information needed to operate, secure and understand use of the website, such as device, browser, IP address and page-request information.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• discuss services you have asked us about;
• prepare proposals or information you have requested;
• manage our relationship and communications with prospective or existing clients;
• operate, maintain and secure the website;
• improve our website and services;
• meet legal, regulatory or accounting obligations where applicable.

We do not sell personal information.

4. Our lawful basis for using information

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

• taking steps at your request before entering into a contract, such as responding to an enquiry or preparing a proposal;
• performance of a contract;
• our legitimate interests in operating and developing our business, communicating with prospective clients and maintaining our website;
• compliance with legal obligations;
• consent where the law specifically requires it.

The lawful basis that applies will depend on why the information is being used.

5. Sharing information

We may use trusted service providers that help us operate our website, communications or business systems.

We only share personal information where there is a legitimate reason to do so and only to the extent reasonably necessary.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or business requirements.

How long information is retained may therefore vary depending on the nature of the enquiry, relationship or legal obligation.

7. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for access to your personal information;
• ask us to correct inaccurate information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses of information;
• ask for certain information to be transferred;
• withdraw consent where consent is the basis on which information is being used.

These rights are not absolute and may depend on the circumstances.

To exercise a right, contact info@flowca.co.uk.

8. Complaints

If you have concerns about how we use personal information, please contact us first at info@flowca.co.uk.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

9. Cookies and website technology

This website uses only the technology necessary to operate properly. It does not use analytics or non-essential tracking cookies.

Your browser may store limited information needed for the website to function, which you can control through your browser settings.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of storing or transmitting information can be guaranteed to be completely secure.

11. Links to other websites

The Flowca website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites.

12. Changes to this policy

We may update this Privacy Policy where necessary, for example if our website, services or legal obligations change.

The latest version will be published on this page with an updated date.

13. Contact

For questions about this Privacy Policy or the way we handle personal information, contact:

info@flowca.co.uk
FLOWCA LTD
Company number 17272008
Registered in England and Wales